Refund Policy

1. Overview

ALL IN Recruit is designed to provide student-athletes and families with tools to support the college recruiting process. This Refund Policy explains the conditions under which refunds may be issued for the ALL IN Recruit Pro package and related subscription services.

Because ALL IN Recruit provides immediate access to digital tools and resources, refunds are limited to the conditions outlined below.

2. One-Time Setup Fee ($149)

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on the one-time setup fee of $149.

You may request a full refund of the setup fee within 7 days of your purchase date if:

• You are not satisfied with the platform
• The service does not meet your expectations
• You experience technical issues that prevent you from using the service

Refund requests must be submitted within the 7-day window to be eligible.

2.2 Conditions for Setup Fee Refund

To qualify for a refund of the setup fee:

• The request must be made within 7 days of purchase
• The request must include the account email used to register
• The account must not have violated the platform's Terms of Service
• Only one refund per customer or household may be granted

2.3 Non-Refundable After 7 Days

After the 7-day refund period has passed, the one-time setup fee becomes non-refundable. This policy allows us to maintain and continue improving the ALL IN Recruit platform for all athletes and families.

3. Monthly Subscription Fee ($9.99/month)

3.1 No Refunds for Monthly Subscription Fees

Monthly subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to ALL IN Recruit until the end of your current billing period. No refunds or credits will be issued for partially used billing periods.

3.2 Cancellation

You may cancel your subscription at any time through your account settings. Once cancelled:

• Your subscription will remain active until the end of the current billing cycle
• No additional charges will occur after the billing period ends

3.3 No Prorated Refunds

ALL IN Recruit does not provide prorated refunds for partial months. If a subscription is cancelled mid-cycle, access will remain available until the current billing period expires.

4. Exceptional Circumstances

In rare situations, refunds may be issued at our discretion, including but not limited to:

• Verified billing errors or duplicate charges
• Extended service outages caused by our platform
• Technical failures preventing access to the service
• Extraordinary hardship circumstances evaluated case-by-case

These refunds are not guaranteed and are determined at the sole discretion of ALL IN Recruit.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to theallinrecruit@gmail.com
2. Use the subject line: Refund Request – ALL IN Recruit
3. Include the following information in your email:
   • The email address associated with your account
   • Your order or transaction ID (if available)
   • The date of purchase
   • A brief explanation of the reason for your request

Refund requests will be reviewed within 3–5 business days.

6. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing typically occurs within 5–10 business days
• Additional time may be required by your bank or credit card provider to complete the transaction

7. Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated through a bank or credit card provider:

• The associated ALL IN Recruit account may be temporarily suspended while the dispute is reviewed.
• We strongly encourage customers to contact us first so we can resolve any issues directly.
• Fraudulent chargebacks may result in permanent account termination and may be reported to the appropriate payment processing authorities.

8. Changes to This Refund Policy

ALL IN Recruit reserves the right to modify or update this Refund Policy at any time. Any changes will be posted within the platform or on the website, and continued use of the service constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact:

Account Deletion: You can permanently delete your account and all associated data at any time, directly within the app — no need to contact support. Open the Support tab in your athlete dashboard and tap "Delete Auth Account". This immediately and permanently removes your profiles, recruiting data, and platform access. You may also request deletion by emailing us at theallinrecruit@gmail.com as a fallback. This action cannot be undone.

10. Consumer Protection Rights

Some states may provide additional consumer protection rights beyond what is described in this policy. Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.